Refund Policy

Return & Refund Policy

At Zeyso, customer satisfaction is important to us. We aim to provide quality fashion products and a smooth shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns within 7 days of the delivery date.

To qualify for a return:

  • Items must be unused, unworn, and unwashed
  • Products must be in original condition with tags attached
  • Items must be returned in original packaging
  • Proof of purchase or order confirmation must be provided

Returns requested after 7 days of delivery may not be accepted.

The following items are non-returnable:

  • Final sale or clearance items
  • Gift cards
  • Used, damaged, or altered products caused by the customer

Return Process

To request a return, please contact our support team before sending any item back.

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Photos if the item is damaged or incorrect

Once your return request is approved, our team will provide return instructions.

We do not accept unauthorized returns.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged
  • Original shipping fees are non-refundable unless the error was caused by us
  • Returned items should be packaged securely to avoid damage during transit

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To report an issue:

  • Take clear photos of the item and packaging
  • Send the photos along with your order details to: support@zeyso.shop

Claims submitted after 48 hours may not qualify for a refund or replacement.

Refund Processing

After we receive and inspect the returned item, approved refunds are processed within 5–7 business days.

Refunds will be issued to the original payment method used during checkout.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Order Processing & Shipping

  • Processing Time: 1–3 business days
  • Shipping Region: United States only
  • Order Cut-Off Time: 6:00 PM (EDT)

Delivery times may vary depending on location, weather conditions, carrier delays, or holiday periods.

Contact Information

If you have any questions regarding returns, refunds, or shipping, please contact us:

Business Name: Zeyso
Phone: +1 (727) 330-5682
Email: support@zeyso.shop
Address: 203 Harrison Ave, Belleair Beach, FL, 33786, USA

Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM (EDT)